PERLINDUNGAN HUKUM BAGI KONSUMEN YANG MENGALAMI KERUGIAN PADA PERUSAHAAN PERSEORANGAN JASA CUCI KENDARAAN

Abstrak

In a vehicle washing service company, sometimes there are business actors who are negligent which results in losses to consumers. In this writing, a normative legal research type is used through a regulatory approach and analysis of legal concepts related to consumer protection and the responsibilities of business actors related to the fulfillment of consumer rights who experience losses. From the results of the study which show that it can refer to Law Number 8 of 1999 concerning Consumer Protection Article 19 and Article 62, where business actors have an obligation to be responsible for losses received by consumers if they are proven to have committed negligence resulting in losses, damage or even loss, either by the company or workers or employees who work in the company. Then in the settlement that can be done by consumers using vehicle washing service businesses if they feel disadvantaged, it can be done through family channels or outside the Court (Non-Litigation) or through the Court, namely (Litigation).